Cloud-Based vs. On-Premises CRM Solutions: Pros and Cons

One of the most important tools to streamline business processes is working with customer relationship management tools. By utilising CRM, you can maximise the business potential and deploy automation in your business. With the help of a CRM Solutions, you can keep track of every lead and manage it effectively. There are many Salesforce partners UK that are preferring on-cloud infrastructure but you should choose one based on your business requirements.

The CRM can either be on the cloud or on-premise. There are many reasons to go with cloud solutions as you can cut costs and enable remote availability of your resources and data. Moreover, on-premises data can also be helpful if businesses are looking to meet regulatory requirements and work as per user needs.

What to Choose: Cloud-Based or On-Premises CRM Solutions

CRM is used by more than 65% of companies as it is a good marketing strategy. Additionally, it can be used to manage customer data and lead lifecycles. Based on your preferences and needs, you should consider if you need a cloud CRM or an on-premises one.

Pros of Cloud-Based CRM

Here are the top advantages of using cloud-based CRM for your business:

Cons of Cloud-Based CRM

There are some disadvantages of CRM as well. Here are some of them for you to consider:

Pros of On-Premise CRM

If you are thinking about using the on-premise CRM, here are some advantages:

Cons of On-Premise CRM

Here are some disadvantages of using an on-premise CRM:

On-Premise vs Cloud-Based CRM Use Cases

Here are some of the considerations to make while choosing the most suitable CRM for your business needs:

Number of users

You should use on-premises CRM if you have a small number of users with access to CRM who aren’t working outside of working hours. In contrast, cloud CRM should be utilised if you want to work with CRM after working hours in a different location than your digital infrastructure. It offers all-time access and comes with a mobile-friendly option so you can use the functionality of CRM from anywhere.

Data security and transfer

In on-premise CRM, the data is stored by the business itself and data transfer is secure with strong security infrastructure. However, in the cloud-based CRM, data transfer and management are dependent on the third-party vendor. If the data is handled properly, there are very few cases of data leaks and cyber threats.

IT support

With on-premise CRM, you need to have a strong team to manage the infrastructure and maintain the peak performance of the CRM functionality. Moreover, you can eliminate these costs and save on your business expenses with the help of cloud-based CRM as it is done by the servicer provider vendors.

Leverage the CRM Based On Your Needs

You should get the CRM based on your needs. As cloud-based offers scalability and comes with way cheaper plans than on-premises infrastructure. You can choose the best platform like Salesforce for the best services and if you have other considerations in mind, you can consider alternatives to Salesforce. It can help you make a result-oriented decision for your CRM needs.

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